Stakeholder engagement and consultation

Imperial works with a variety of internal and external stakeholders, including a broad range of individuals and organizations, Indigenous communities, operating communities, shareholders, customers, employees, suppliers and contractors, governments, regulators, and others. Our stakeholder engagement is guided by our principles of inclusion, respect, professionalism, timeliness, responsiveness and accountability.

Active engagement promotes a better understanding of peoples’ concerns, contributes to good decision making, and helps us to identify mutually beneficial opportunities and resolve issues. Active listening and dialogue help us understand what matters to our neighbours and allows us to share our progress. Engagement takes many forms such as individual meetings, community presentations, open houses, community investment, newsletters and digital media. To facilitate candid feedback on our performance, Imperial regularly engages third party firms to conduct confidential, stakeholder surveys.

Effective management of stakeholder relationships is important to enhance the trust and confidence of communities with which Imperial interacts. Emergency planning and preparedness are also essential. The company periodically conducts emergency simulations and drills to ensure our response in a crisis is effectively managed and communications are proactive, transparent and meaningful.

We have a formal system in place through our Operations Integrity Management System (OIMS) to ensure local community expectations and concerns are addressed in a timely manner.