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FAQ

Members of our Key To The Highway program and anyone who has not yet enrolled may have questions about Key To The Highway.

If an answer to your question does not appear below, please call our Key To The Highway help centre at 1 877 359-9792.

FAQ – Members

Can I set different limits for different cards?

Yes. Not only can you set different fuelling limits for different cards, you can also set the fuel type, distance travelled, number of hours between use and vehicle validations.

Can I control the stops where the card will be accepted?

Yes. You can control which Key To The Highway cardlock sites will accept the card along any given route in Canada or the United States.

How can I change card limits and when?

You can change card limits 24 hours a day, seven days a week by calling the Customer Support Centre at 1-877-359-9792.

How do I report lost or stolen cards?

You can report lost or stolen cards by calling the Customer Support Centre at 1-877-359-9792, 24 hours a day, seven days a week.

What should I do if my card doesn't work?

Please report this to us as soon as possible by calling 1-877-359-9792, 24 hours a day, seven days a week.

How can I access my fuel transaction reports?

Reports can be accessed through our Key To The Highway website. You will need to ensure that you are set up with an ID and password to access these reports. This can be set up by calling our Customer Support Centre at 1-877-359-9792. You can also download fuel transaction reports from the [[LINK (products_commercial_ktth_einvoice.aspx):e-Invoice Manager]]

How will these reports help me save money and streamline my spending?

Comprehensive reporting and transaction reports can decrease the amount of administrative efforts and costs you require to track your fleet expenditures.

How do I reach someone in Customer Support?

You can call us 24 hours a day, seven days a week at 1-877-359-9792.

How do I register a compliment or a complaint with Esso?

You can register a compliment or a complaint by calling our Customer Support Centre at 1-877-567-3776, 24 hours a day, seven days a week.

How do I get pricing information?

Pricing at Canadian locations is accessible through the Key To The Highway website. Access the Customer file tab and you will see a list of files with the associated dates the pricing became effective. The Price file will provide you with pricing at all locations across Canada. The PCN file will show locations where pricing has changed and the change in cents per litre.

FAQ – Non-members

How do I apply for a Key To The Highway card?

You can do one of three things: Call 1-877-359-9792 to receive an application in the mail, pick one up at a Key To The Highway truck stop, or print out the application form. Then just complete and sign it, and fax it back to us at 416-218-7045, or mail it to us at the address on the application.

What kind of businesses use the Key To The Highway card?

Any business that consumes more than 5,000 L of diesel fuel on a regular basis will benefit from the Key To The Highway card.

Does each card have its own PIN?

Yes. Each card is given a confidential company PIN security ID, similar to your banking card.

Can I use my Key To The Highway card in the U.S.?

Yes. There are approximately 1,000 convenient Key to the Highway fuel connection locations across Canada and the U.S. To find out more about these locations, you can use the Network Directory.

What makes the Key To The Highway offer attractive?

This card gives you access to full-service truck stops with driver amenities including showers, lounges, laundry service, stores and restaurants. It also gives fleet managers the opportunity to control card limits, decide which fuel stops their drivers use, and have access to industry standard transaction data.

What are the key features of the program?

As a member of Key to the Highway, you have access to customized or standard fuel transaction reports and data, real-time card management which lets you control and minimize your fuel costs across North America, market-responsive fuel pricing, terms and payment options, and access to approximately 1,000 fuel locations across Canada and the U.S.

At which stations in the U.S. can I use my Key To The Highway card?

To find out which stations you can access with your card, you can look through our Network Directory online. You can also call the Customer Support Centre toll-free at 1-877-359-9792, 24 hours a day, 7 days a week.

Will the invoice I receive identify my fleet's transactions by driver or by truck?

Your invoice will outline the vehicle number for each transaction. If required, driver name and ID can be obtained through TTrans.

How many Key To The Highway fuel locations are there in Canada and the U.S.?

There are approximately 1,000 fuel locations across Canada and the U.S.

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